Shipping policy
This Shipping Policy explains the shipping and delivery arrangements for orders placed through axparisx.shop.
Customer-service enquiries concerning shipping may be sent to:
Free Standard Shipping
axparisx.shop provides free standard shipping on all orders.
No standard shipping charge will be added to an eligible order at checkout.
If optional premium, priority or other specialised delivery services are offered in the future, any applicable additional charge will be displayed before the customer completes the purchase.
Estimated Delivery Time
Our estimated standard delivery timeframe is:
15–20 calendar days
The estimate generally begins after the order has been successfully submitted and payment has been authorised.
Where a different delivery estimate is clearly displayed for a particular product or order before checkout, that more specific estimate may apply.
The 15–20-day timeframe is an estimate and not an absolute guarantee unless we expressly state that delivery by a specific date is guaranteed.
Shopify requires merchants to make fulfilment and shipping timelines publicly available, and Australian businesses should ensure representations about delivery times are truthful and accurate.
Order Processing
Orders are reviewed and prepared for fulfilment after successful submission.
Processing may include payment verification, fraud screening, stock confirmation, picking, packing and preparation for transfer to the carrier.
Customers will normally receive an order confirmation electronically after checkout.
A shipping or tracking notification may be sent when tracking information becomes available.
Tracking Information
Where tracking is available, customers may receive a tracking number or tracking link.
Tracking information may require some time to update after the carrier first receives or scans the parcel.
A temporary absence of tracking updates does not necessarily mean that the parcel has stopped moving.
Customers who believe that tracking has been inactive for an unreasonable period may contact info@axparisx.shop.
Delivery Addresses
Customers are responsible for providing an accurate and complete delivery address during checkout.
Before submitting an order, customers should verify the recipient name, unit or apartment information, street address, suburb, state or territory, postcode and other relevant delivery information.
If you notice an address error after placing an order, contact info@axparisx.shop immediately.
We will make reasonable efforts to assist before dispatch, but we cannot guarantee that an address can be changed after fulfilment or carrier processing has begun.
Incorrect Addresses
Where an order cannot be delivered because the customer supplied materially incomplete or incorrect delivery information, additional arrangements may be required.
If the carrier returns the parcel to us, we may contact the customer concerning redelivery or another appropriate resolution.
Nothing in this section affects rights where a delivery problem was caused by our own error or otherwise gives rise to a remedy under applicable Australian law.
Split Shipments
An order containing multiple products may sometimes be shipped in more than one parcel.
Different products may therefore arrive on different dates within the estimated delivery period.
Where available, separate tracking details may be provided.
No additional standard shipping charge will be imposed merely because we choose to divide an order into multiple shipments.
Delivery Delays
Delivery may occasionally be affected by circumstances including high order volumes, carrier disruption, severe weather, natural disasters, public holidays, transportation delays, security checks, remote-area delivery limitations or other circumstances that affect logistics networks.
Where we become aware of a material delay affecting an order, we will seek to communicate reasonably with the customer.
Customers who have not received an order within a reasonable period after the estimated delivery window should contact:
We will review available tracking and fulfilment information and assist with the matter.
Lost Parcels
If tracking indicates that a parcel may have been lost before delivery, contact us.
We may need to investigate with the carrier before determining the appropriate resolution.
Where goods have not been supplied as required and the customer has a remedy under applicable law, nothing in this Shipping Policy removes that remedy.
Parcels Marked Delivered
If tracking shows that an order was delivered but the customer cannot locate it, the customer should first check the delivery location, household members, building reception, safe-drop location and any carrier delivery information.
If the parcel remains missing, contact info@axparisx.shop promptly so that available information can be reviewed.
We will assess responsibility based on the circumstances and applicable law.
Damaged Parcels
If a parcel arrives visibly damaged or a product has been damaged in transit, contact info@axparisx.shop.
Where possible, provide photographs showing the external packaging, shipping label and affected product.
This information can assist with investigation.
Customers’ statutory rights concerning damaged or faulty products remain governed by Australian Consumer Law and are not restricted by this Shipping Policy.
Failed Delivery Attempts
Depending on the carrier, an unsuccessful delivery attempt may result in another attempt, collection from a designated location or return to sender.
Customers should follow carrier instructions provided through tracking or delivery notifications.
Where a parcel is returned to us, we will determine an appropriate resolution based on the circumstances.
Refused Parcels
Customers should contact us before intentionally refusing delivery.
Refusing a parcel does not automatically guarantee that it will be treated as an approved voluntary return.
A refused parcel may need to be received and identified before a refund or other resolution can be processed.
Australian Consumer Law rights remain unaffected.
Order Changes and Cancellation
Customers wishing to change or cancel an order should contact us immediately at info@axparisx.shop.
We will make reasonable efforts to assist before the order is dispatched.
Once fulfilment has progressed sufficiently or the parcel has been transferred to a carrier, changes or cancellation may no longer be possible.
Customers may then need to follow the Return and Refund Policy where applicable.
Delivery Estimates and Consumer Rights
Delivery estimates are provided in good faith based on normal fulfilment and carrier conditions.
We do not use this Shipping Policy to remove any right arising under Australian Consumer Law.
Australian consumer law provides protections where businesses do not supply products or services that have been paid for, with the appropriate outcome depending on the circumstances.
Contact Regarding Delivery
For questions concerning shipping, tracking, delays, lost parcels, delivery problems or incorrect addresses, contact:
Email: info@axparisx.shop
Please include your order number and relevant delivery information so that we can investigate the request efficiently.
- Choosing a selection results in a full page refresh.