Refund policy
This Return and Refund Policy applies to purchases made through axparisx.shop.
For assistance with a return, refund, damaged product, incorrect product, cancellation or other order-related matter, contact:
Email: info@axparisx.shop
This policy contains both our voluntary return arrangements and information about rights that may arise under the Australian Consumer Law.
30-Day Voluntary Return Policy
Subject to the conditions below, we accept eligible change-of-mind return requests made within 30 calendar days after delivery.
A change-of-mind return means a return requested because the customer no longer wants the product, selected an unsuitable size or colour, or otherwise wishes to return a product even though there is no defect or other failure covered by a statutory consumer guarantee.
The 30-day voluntary return period does not impose a time limit on any rights relating to faulty or non-conforming goods under the Australian Consumer Law. ACCC guidance makes clear that businesses cannot impose arbitrary return deadlines that remove consumer-guarantee rights for faulty products.
Eligibility for Change-of-Mind Returns
To qualify under our voluntary 30-day change-of-mind policy, the item should generally be returned in substantially the same condition in which it was received.
The product should not have been worn beyond what is reasonably necessary to inspect or try it on, washed, altered, damaged, contaminated or used in a manner inconsistent with a normal inspection.
Where the product was supplied with tags, accessories or original packaging, these should be returned where reasonably possible.
These conditions apply to voluntary change-of-mind returns. They do not remove rights that may exist under the Australian Consumer Law where a product is faulty, unsafe, incorrectly described or otherwise fails to meet an applicable consumer guarantee.
Starting a Return
Before returning a product, please contact:
Include your order number, the product you wish to return and the reason for the return.
Where a product is alleged to be damaged, faulty or incorrect, photographs may help us investigate the matter efficiently.
Once a return is approved, we will provide the applicable return instructions and the return destination to be used for that particular return.
Because fulfilment and return processing locations may differ depending on the order, customers should not send products to an address appearing on the original parcel unless we have confirmed that address for the return.
Unauthorised returns sent to an incorrect location may experience processing delays.
Change-of-Mind Return Shipping
For an eligible voluntary change-of-mind return, the customer is responsible for the cost of returning the product unless we agree otherwise.
We recommend using a tracked shipping service and retaining evidence of postage until the return has been completed.
axparisx.shop is not responsible for a voluntary return parcel that is lost before being received by the designated return facility, except to the extent responsibility cannot lawfully be excluded.
Faulty, Damaged, Incorrect or Non-Conforming Products
If you believe that a product is faulty, defective, unsafe, materially different from its description, incorrect or otherwise does not comply with applicable consumer guarantees, contact us at info@axparisx.shop.
Australian Consumer Law remedies are different from voluntary change-of-mind returns.
Where a product has a major problem, Australian Consumer Law may give the consumer the right to choose between a refund and replacement. Where the problem is minor, the supplier may generally choose to provide an appropriate remedy such as repair.
Products returned under statutory consumer rights do not need to satisfy change-of-mind conditions such as being unopened or in original packaging merely in order for the customer to seek a lawful remedy.
Return Costs for Faulty Products
Where a returned product is confirmed to have a problem covered by applicable consumer guarantees, reasonable return costs paid by the customer will be reimbursed where required by Australian Consumer Law.
ACCC guidance states that where a business confirms that a product has a problem, it must reimburse reasonable return costs already paid by the consumer. Different arrangements may apply to products that are large, heavy or difficult to return.
Customers should keep evidence of reasonable postage or transport costs.
Refunds
Once a returned product has been received, we will inspect or review the return as reasonably necessary.
Where a voluntary return is approved, we will arrange the applicable refund using the original payment method where practicable.
Where a refund is required under Australian Consumer Law, the refund will be provided consistently with those legal requirements.
For a major product problem covered by the ACL, a consumer may be entitled to a refund of the amount paid rather than a reduced amount based merely on the consumer’s previous use of the product.
Refund Processing
After we issue a refund, the time required for funds to appear in the customer’s account depends on the payment method, financial institution and payment network.
Shopify Payments refunds are generally returned through the applicable payment system, and banking processing can affect when the customer sees the funds.
Customers who have received confirmation that a refund has been issued but cannot locate the funds should contact us at info@axparisx.shop.
Original Shipping Charges
Standard shipping is free on all orders placed through axparisx.shop, so there is normally no standard outbound shipping charge to refund.
Where a customer paid for an optional service in circumstances where such a service was offered, any entitlement concerning that amount will be assessed according to the circumstances and applicable law.
Nothing in this section limits a customer’s entitlement to recover delivery-related amounts where required by Australian Consumer Law.
Exchanges
Where operationally available, we may assist with an exchange.
Because stock levels can change, we cannot guarantee that a requested replacement size, colour or variation will remain available.
Where an exchange cannot reasonably be completed, we may process the matter as a return and refund where appropriate.
Statutory replacement rights for faulty goods remain unaffected.
Sale and Promotional Products
Sale, discounted and promotional products remain covered by applicable Australian Consumer Law consumer guarantees.
A discounted price does not by itself remove statutory rights relating to a fault or other failure to meet a consumer guarantee. The ACCC has specifically taken action concerning online return policies that incorrectly represented clearance or discounted goods as being automatically excluded from statutory remedies.
For voluntary change-of-mind returns, ordinary eligibility requirements in this policy apply unless the product page clearly and lawfully states otherwise.
Hygiene-Sensitive and Personalised Products
For voluntary change-of-mind returns, certain products may be ineligible after opening or use where returning them would create legitimate hygiene, health or personalisation concerns.
This does not exclude remedies available under Australian Consumer Law if the product itself is faulty or otherwise fails to satisfy a consumer guarantee.
Order Cancellations
If you want to cancel an order, contact info@axparisx.shop as soon as possible.
We will make reasonable efforts to accommodate a cancellation request that is received before fulfilment, but cancellation cannot be guaranteed once processing, packing or dispatch has begun.
If we successfully cancel a paid order before dispatch, the applicable payment will be refunded.
Proof of Purchase
We may ask for reasonable proof of purchase when processing a return or statutory claim.
Proof may include an order confirmation, receipt, payment record or other information that reasonably demonstrates that the product was purchased from axparisx.shop.
Australian Consumer Law
Our voluntary policies operate in addition to statutory rights.
Nothing in this Return and Refund Policy is intended to exclude, restrict or modify any guarantee, condition, warranty, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
For assistance, contact:
- Choosing a selection results in a full page refresh.