Privacy policy
This Privacy Policy explains how axparisx.shop collects, uses, stores, shares and otherwise handles personal information in connection with our website, products, orders and customer services.
Contact concerning privacy matters may be directed to:
Email: info@axparisx.shop
We seek to handle personal information responsibly and in accordance with applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where those requirements apply to us.
The Privacy Act regulates the handling of personal information by Australian Government agencies and organisations covered by the legislation, while the Australian Privacy Principles establish standards relating to matters such as collection, use, disclosure, security, access and correction.
Information We Collect
When you visit or use axparisx.shop, we may collect information that you provide directly to us and information generated through your interaction with our website.
This may include your name, email address, telephone number, billing information, delivery information, order information, products purchased, returns and refund information, customer-service correspondence and account information.
We may also collect technical information such as IP address, browser type, device information, website interaction information, referring pages, pages viewed, session information, cookie identifiers and similar information generated when you use the website.
Payment information may be processed by Shopify, payment processors, card networks, financial institutions or other payment-service providers rather than being stored directly by us in complete form.
How We Collect Information
Personal information may be collected when you create an account, place an order, complete checkout, subscribe to communications, contact customer support, submit a return request, participate in a promotion, interact with our website or otherwise provide information to us.
Certain information may also be collected automatically through cookies, pixels, analytics technologies and similar tools.
Where the Australian Privacy Principles apply, personal information should generally be collected only where reasonably necessary for the functions or activities of the relevant organisation.
How We Use Personal Information
We may use personal information to operate our website, process orders, verify payments, provide products, arrange delivery, manage returns and refunds, respond to enquiries, provide customer support, prevent fraudulent transactions and maintain store security.
Information may also be used to improve website functionality, understand customer interactions, maintain business records, troubleshoot technical problems, administer promotions, comply with legal requirements and protect our legal rights.
Where permitted by law and where the appropriate consent or other legal basis exists, information may also be used to send marketing communications concerning products, promotions or store updates.
Shopify and Service Providers
axparisx.shop uses Shopify ecommerce technology.
Information submitted through the store may therefore be processed by Shopify and by service providers necessary to operate the ecommerce environment.
We may also provide information to payment processors, fraud-prevention providers, fulfilment providers, logistics providers, carriers, analytics services, communications providers, technology providers, professional advisers and other parties where reasonably necessary to provide our services or operate our business.
We do not intend to sell personal information merely for unrelated third-party use.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to maintain website functionality, remember preferences, support checkout, understand website performance, detect security issues and provide analytics or relevant marketing functionality.
Some cookies are necessary for the operation of the store, while others may support performance, analytics or advertising functions.
Browser settings may allow users to block or delete certain cookies. Disabling cookies may affect some website features, including account, cart or checkout functionality.
Marketing Communications
Where permitted by applicable law, we may send commercial electronic communications to customers who have consented or where another lawful basis for sending the communication applies.
Australian spam rules regulate commercial electronic messages. Commercial marketing messages generally need an appropriate basis for sending and must provide a compliant method of unsubscribing. ACMA states that unsubscribe requests for commercial electronic messages must generally be honoured within five working days.
Customers may unsubscribe using the mechanism contained in a marketing message or contact info@axparisx.shop.
Transactional communications relating to orders, payments, delivery, security or customer-service matters are distinct from ordinary promotional communications.
Disclosure of Personal Information
We may disclose personal information where reasonably necessary to provide an order or service requested by the customer.
For example, delivery information may need to be shared with fulfilment providers and carriers, while payment-related information may need to be processed through payment processors.
Information may also be disclosed where required or authorised by applicable law, legal process, regulatory requirement or enforceable governmental request.
We may disclose appropriate information to advisers, insurers, auditors, fraud-prevention providers or professional service providers where reasonably necessary to protect legitimate business interests or comply with applicable obligations.
Overseas Processing and Disclosure
Because ecommerce technology, payment infrastructure, cloud services, analytics systems, customer-service systems and fulfilment networks can operate internationally, personal information may be processed or stored outside Australia.
The precise countries involved may depend on the service providers used for a particular transaction and their infrastructure.
Where the Australian Privacy Principles apply to a cross-border disclosure, APP 8 contains requirements relating to disclosure of personal information to overseas recipients, including reasonable steps in circumstances where APP 8.1 applies.
We seek to use reputable service providers and appropriate safeguards consistent with applicable requirements.
Data Retention
We retain personal information for as long as reasonably necessary for purposes including fulfilment of orders, customer service, record keeping, tax and accounting obligations, fraud prevention, dispute management, legal compliance and protection of legitimate interests.
Retention periods may differ depending on the nature of the information and why it was collected.
Where information is no longer reasonably required and no legal or legitimate reason requires continued retention, we may delete, anonymise or securely dispose of it as appropriate.
Data Security
We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, misuse, interference, loss, alteration and disclosure.
No internet transmission or electronic storage system can be guaranteed to be completely secure, and customers should take reasonable precautions to protect their own account credentials and devices.
If you believe your account or information may have been compromised, contact info@axparisx.shop.
Access and Correction
Depending on applicable law, individuals may have rights to request access to personal information held about them and to seek correction where information is inaccurate, out of date, incomplete, irrelevant or misleading.
The Australian Privacy Principles include rights and obligations concerning access to and correction of personal information for entities covered by those principles.
Requests may be sent to info@axparisx.shop.
We may take reasonable steps to verify identity before providing access to personal information.
Privacy Complaints
If you have a privacy concern or believe personal information has been handled incorrectly, contact:
Please provide sufficient information for us to understand the concern.
We will review legitimate privacy complaints and seek to respond appropriately.
Where applicable, individuals may also have rights to approach the relevant Australian privacy regulator or other competent authority.
Children
axparisx.shop is intended as a general online retail website and is not specifically directed at young children.
We do not knowingly seek to collect unnecessary personal information from children.
Where we become aware that information concerning a child has been collected in circumstances requiring parental or guardian involvement, we may take appropriate steps to address the matter.
Third-Party Websites
Our website may contain links to websites, platforms or services operated by third parties.
Their privacy practices are governed by their own policies and are not necessarily controlled by axparisx.shop.
Customers should review applicable third-party privacy information before providing personal information directly to those services.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in technology, business practices, service providers, operational requirements or applicable laws.
The revised version will be published on axparisx.shop with an updated revision date.
Continued use of the website after an update is subject to the policy then in effect, to the extent permitted by law.
Contact
For questions, access requests, correction requests or privacy complaints:
Email: info@axparisx.shop
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